Contact Us

Thank you for choosing Shopbby! If you have any questions about orders, products, returns, or other services, please contact us through the following channels. We will reply to you as soon as possible.

1. In-Store Consultation

Visit our physical store for face-to-face communication, suitable for in-store purchase consulting, order pickup verification, and after-sales issues.

Business Hours: Monday-Saturday: 10 AM - 8 PM EST; Sunday: 12 PM - 6 PM EST

2. Email Contact

For order inquiries, return applications, and other detailed issues, please send an email with your order number and specific needs.

Email: support@shopbby.com (Response within 1-3 business days)

3. Phone Contact

For urgent matters, please call our customer service hotline during business hours.

Call: 800-257-7555 (Monday-Saturday: 10 AM - 6 PM EST)